How to fix when your character gets stuck in World of Warcraft

World of Warcraft was coded and designed by real people at Blizzard, and despite their talent, those people sometimes make mistakes. This can come in the form of bugs, exploits, or just an old stone that gets a character (or their mount) stuck.

It doesn’t matter if it’s modern WoW, Classic or Burning Crusade; Getting a character stuck is a frustrating situation, especially if a player’s Hearthstone is still in the cooldown period.

In either case, fixing a stuck character is similar yet different. Here are the necessary steps to fix a stuck character in any version of World of Warcraft.


World of Warcraft: Solve when your character gets stuck

How to get loose in the modern World of Warcraft and Burning Crusade

For those who play (retail) World of Warcraft and World of Warcraft Burning Crusade, a character is unpinned through the game’s support options. It is a stuck character service that every player and character can access when one of several situations calls for it, such as:

  • Getting stuck in the terrain while the Hearthstone is cooling
  • Not being able to exit all zones
  • Generally unable to move

If a player falls into those categories, here are the necessary steps:

  • Step 1: Enter the in-game menu. The default keyboard shortcut is ESC, or click the Help Request (?) button located next to the shortcut menu options. Select Support.
  • Step 2: Once Customer Support is launched and loaded, scroll down until you reach the “Self-service options” section.
  • Step 3: Choose Stuck Character Service. After a short explanation, click Continue. Please give it some time to process the service.
  • Step 4: Now find the character that is stuck and click on Select character. Note the tag below the character’s level. If it says ‘Eligible Now’ then that character can be unlinked.
  • Step 5: Select to confirm Move character. Make a note of where they will be sent at the top.

Once that’s done, stuck characters will be set to the listed location. It will take a few minutes and the player will boot from the MMO in the process. Blizzard will send an email once the deed is complete.


How to get loose in World of Warcraft Classic

World of Warcraft Classic, otherwise known as ‘vanilla’, is not much different from how it works in modern WoW or even Burning Crusade. For those stuck in the classic WoW, here’s how to break free:

  • Step 1: Enter the in-game menu. Press ESC or click the Help Request button (?)
  • Step 2: Select Help.
  • Step 3: Select character fixed!
  • Step 4: Decide if you want to use your Hearthstone (if it’s not on cooldown) or if the game will send you to the nearest graveyard. Your armor will not be damaged.

If a player happens to be unlucky enough to be unable to log in to a character who is stuck, there is an additional service on Blizzard’s support page.


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