Hundreds of suitcases were sprawled across the floor of London’s Heathrow Airport after the baggage system in Terminal 2 suffered a “technical problem” on Saturday.
Frustrated passengers posted photos and videos of the chaotic baggage sea on Twitter. Some users claimed that there was a two-hour delay in retrieving their luggage.
— Giovanni Gaetani (@giovannigaetani) June 17, 2022
— Stuart Dempster (@StuDempster) June 17, 2022
One user tweeted a video from the airport saying that “all the baggage belts in the airport’s Terminal 2 stopped working”.
“We had to line up our luggage and were told that security would look after it so we could get through security, and maybe our luggage would make it to the plane with a 50-50 shot.”
As mentioned in the latest episode, travel and airport chaos is real! Today the baggage belts stopped working at Heathrow! Cooler heads prevailed! Let’s still blame Trudeau? ????????@ItsDeanBlundell@DBlundellNet@ryanlindley@LochlinCross#airportchaos#Heathrowpic.twitter.com/VGn6tJQiQL
— Brenton.On.Tour.Podcast (@brentonontour) June 19, 2022
The Twitter user went on to say that enormous stress had been caused to all airlines and passengers, but then “out of the blue the seat belts started working”.
Hello, We are very sorry that the technical problem with our baggage system has caused this delay, our airline partners will be working on baggage delivery and we trust that your airline will provide you with an update shortly. For airline contact details, visit: https://t.co/tNNHwETNKM
— Heathrow Airport (@HeathrowAirport) June 18, 2022
A spokesman for Heathrow Airport said some passengers may have to travel without their luggage, the BBC reported.
She said: “Earlier today there was a technical problem with Terminal 2’s baggage system which has now been resolved… We are working closely with airlines to reunite passengers with their baggage as soon as possible. Passenger travel.”
Heathrow airport is the UK’s largest and busiest airport, as well as the busiest airport in Europe and the seventh busiest in the world based on passenger traffic.