Users report problems with Nothing smartphone, company clarifies

New Delhi: After Nothing Phone (1) users took to social media platforms to complain about teething problems with the screen and delivery delays, the London-based consumer electronics company said Monday it is aware that a handful of customers were affected and that the “scale of which is very low”.

Carl Pei-led Nothing’s first smartphone came under the scanner because some users noticed a green tint on their devices’ screens, while a few accused Flipkart and Nothing of failing to deliver on time.

The company said in a statement that it has suggested a factory reset to some consumers and that “the issue has been resolved.”

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“If the problem persists for some, we encourage affected users to contact our customer service team and a replacement will be arranged,” said Nothing, adding that it is recalibrating the rendering effect in an upcoming software release. update.

The response came when Nothing customers took to Twitter to voice their concerns.

“I’m experiencing a green tint issue in my Nothing Phone (1). I want a replacement for this phone. I’ve contacted @nothing several times but got no response,” said one user.

“I have a huge green tint to the top of the screen… Flipkart has rejected my replacement request and says there is no fault. Obviously a phone’s screen shouldn’t be like that in everyday use,” it posted another customer on Twitter.

Some other users complained about the late delivery.

“Nothing phone (1) ordered on July 18, 2022. Still waiting. Today is the promised delivery date by Flipkart, but so far I have not received any update about Out for delivery. This is the third time I have experienced such a delay in delivery,” one user tweeted on Sunday.

“@flipkartsupport Where is my order? It’s too late to wait for a phone,” another user wrote on the microblogging platform.

The smartphone with a 6.55-inch display offers a 50MP dual rear camera, a refined Nothing operating system (OS), a 120Hz OLED display with HDR10+ and a custom Qualcomm Snapdragon 778G+ chipset.

The phone comes with several storage options and the 8GB/128GB is available for Rs 31,999, 8GB/256GB for Rs 34,999 and 12GB/256GB for Rs 37,999.

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